General Framework

Travelling or living abroad is, most of the time, a great source of human enrichment.

But it can also be a cause of concern, especially in some part of the world where the governments are weak and the law enforcement forces can have a different behaviour compared to what we are used to know in our countries.

In some countries, you can also sometimes be severly hit by natural disasters or epidemics. In these situations, being a foreigner to the country could make things even more difficult:

  • One does not always know straight away where to turn
  • Authorities and locals might tend to the needs of fellow countrymen before yours

The request of a customer is always a request for help.

Lyon Risk Management is committed to provide you with realistic and pragmatic actions and not just vague principles.

Lyon Risk Management offers its experience and expertise in order to have the necessary know-how to best guarantee the safety of yourself and your family.

Lyon Risk Management can help you by performing a range of advisory services, including:

  • Training and control in the security domain (people and installations)
  • Crisis management
  • Geopolitical assessment
  • Risk prevention
  • Analysis of security situations

We are here to help you.

Together, we will develop solutions and we will set-up and implement monitoring when and if necessary.

 

 

10 Leads for SMEs to improve their Business Travel Policy

While the news of recent months has put the “security” file back on the scene, it is clear that companies still have a good margin for progress in matter of Business Travel Security policy.

A study, Business Travel & Technology published by Egencia last year, confirms the market’s delay for companies, and especially SMEs, both in terms of business travel rationalisation and in the field of duty of care. According to the study, only a slight majority (53%) of respondents indicated that their company has implemented a travel policy. But even this approach does not guarantee that explicit measures to address the security issue will be taken into account. In fact, in only 56% of cases, the travel policy incorporates rules and regulations concerning the safety of the international travellers.

International Business Travellers (IBT) do not feel safe anymore

One in two travellers feels less safe today when traveling. This security concern is very present and justified. Business travellers are ultra-informed of the slightest crisis that occurs. It is therefore natural that they are sensitive to the safety policy put in place by their company when they are traveling on business.

Nobody’s fault but…

However, the company is not the only responsible for the “artistic vagueness” that still too often surrounds the organisation of a business trip. IBTs tend to taking liberties by reserving their own tickets or hotel, outside of the reservation channels recommended by their company.

Many of the professionals interviewed declare to book their favourite hotels and 44% their flights on their preferred airline, whether or not it is part of the company’s travel policy. 

But if reservations are not made through Travel Management Company (TMC) tools or agents mandated by the company, it may be more difficult to locate and contact them in case of emergency

All the companies have to make efforts in terms of communication in order to encourage their employees to respect the instructions when booking their trips.

The Challenges for the SMEs 

International travel is an emotive subject and everyone is an expert. If international companies have more of less understand the need for implementing an efficient Business Travel Policy for to protect their IBTs, it is still not the case for too many SMEs and lack of Travel Policy could not only turn tragic but also means waste of time and money. 

It is vital to determine best practice on this subject and understand where travel sits as a priority item. Because travel procurement is not like buying stationary or IT. 

Within the Travel Industry 

SME’s are not enough strongly represented in the Business Travel sector. Their knowledge of the BT market is too often minor and they lack travel industry contacts. They also lack BT supplier and solutions knowledge. Furthermore, they can lack of clear visibility of spend which impedes negotiating power. 

10 leads to SMEs regarding their BTS policy 

Air Travel

  1. Implement a simple, clear air travel policy, which includes ground transportation, airport car parking and taxi policy
  2. Consider advance purchase rules
  3. Mandate the use of Preferred Suppliers 
  4. Sign up to and strategically use Airline Loyalty Programmes (Corporate and traveller)

Hotel

  1. Implement a simple, clear Hotel Travel Policy
  2. Incorporate additional spend such as Food & Beverage, Dry Cleaning, Client Entertaining 
  3. Consider an Approval process to limit use of non-preferred hotels 
  4. Consider advance purchase rules
  5. Mandate the use of Preferred Suppliers
  6. Sign up to and strategically use Hotel Loyalty Programmes (Corporate and Traveller) 

Lyon Risk Management can help SMEs to implement tailored Business Travel Policy, valuable for the employers as well as theirs IBTs. 

Furthermore, working with Lyon Risk Management, these companies will cover the Duty Of Care obligations as prescribed by the European directive 89/391 EEC.